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Privacy Policy

Thank you for accessing the Pestfree™ website (the “Site”), which is available at www.Pestfree.co. This website is a digital asset of RB Brands LLC, also known as “Pestfree™,” “we,” “our”, or “us.” Our Pestfree™ Website Privacy Policy outlines our practices regarding the gathering, storing, and utilization of your personal data, as well as other types of information we collect from you.

 

Please be informed that residents of any European Union Member State, known as “EU Residents,” are not permitted to use the Site and the Pestfree™ Offerings, as further explained in this document.

 

Individuals with disabilities who need to access this Privacy Policy in a different format are encouraged to reach out to us. You can contact us through privacy@rbbrands.net or by mailing to RB Brands LLC, located at 301 S McDowell St, Suite 125-1570, Charlotte, NC 28204.

 

Background

By using the Site, you, as a “Visitor,” accept and agree to adhere to the Agreement in its entirety. This acceptance applies when you: access the Site, use the Site or any telephone number advertised on the Site for the “Referral Service,” which assists in obtaining information about businesses, professionals, venues, products, and/or services (known collectively as “Third Party Offerings”) provided by independent business entities and professionals (referred to as “Third Party Service Providers”) featured in the Referral Service, or access content on the Site (hereafter referred to as “Content”, and collectively with the Site and Referral Service, the “Pestfree™ Offerings” or “Offerings”).

Any terms capitalized in this policy, but not defined here, are to be understood as defined in the Pestfree™ Website Terms and Conditions (“Terms and Conditions”).

 

If you do not fully agree with this Privacy Policy, you should not access or use the Pestfree™ Offerings.

Please note, using the Referral Service as a Site User does not establish an attorney-client relationship between any Site Users and Pestfree™. Furthermore, any information sent to Pestfree™, or any communication, electronic or otherwise, sent to Pestfree™ will not result in, nor be subject to, an attorney-client relationship between Site Users and Pestfree™.

 

Collection of Personal Information

When you use the Pestfree™ Offerings, we may gather your personal information. The type of information collected varies based on the specific Pestfree™ Offerings you request and may include: your first and last name, e-mail address, primary phone number, the category of your inquiry, telephone number, and credit card details, which is considered “Sensitive Information.”

 

Permission for Call Recording

Calls you make to us, calls we make to you, or calls transferred between users and third-party businesses may be recorded. The purpose of recording these calls is to ensure quality and enhance customer satisfaction. We will inform you at the start of any call that will be recorded.

 

Handling and Disclosure of Personal Information

For further details on how we handle the personal information collected, please refer to our Additional State Privacy Disclosures.

By using the Pestfree™ Offerings, you consent to our sharing of your personal information (excluding your Sensitive Information) with Third Party Service Providers for the purpose of fulfilling your requests for Third Party Offerings. These Third Party Service Providers may use your personal information for lawful purposes, within the bounds set in this document. Any personal information you provide directly to a Third Party Service Provider is subject to that provider’s own privacy policy.

 

It’s important to note that Pestfree™ does not provide Third Party Offerings or any other related products and/or services. The specific terms and conditions for any Third Party Offerings you receive from Third Party Service Providers will be set by those providers.

 

Utilization of Personal Information in Pestfree™ Offerings

When you use any of the Pestfree™ Offerings, we employ the personal information you provide to enhance your experience on the Site, to aid in delivering the specific Pestfree™ Offerings you request, and for identity verification purposes.

You also consent to our contacting you, at any time, through email or other methods, for updates or other relevant information concerning your ongoing use of the Pestfree™ Offerings, and information about third-party products, services, offers, and promotions that we believe may interest you.

Should you decide you no longer wish to receive future communications from us, you can refer to the Opt-Out/Unsubscribe section below for instructions on how to unsubscribe.

 

Consent to Telemarketing Communications in Relation to Pestfree™ Offerings

When you submit your personal information as part of the Pestfree™ Offerings, it is understood as an inquiry and/or application under the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as periodically updated (the “Rule”), and relevant state do-not-call regulations. Therefore, even if your phone number is registered on the Federal Trade Commission’s Do-Not-Call List or any state equivalent, we maintain the right to contact you through telemarketing as per the Rule and state do-not-call regulations.

Furthermore, by providing your “express written consent” as defined by the Telephone Consumer Protection Act (47 USC § 227) and its implementation rules by the Federal Communications Commission (47 CFR § 64.1200), as amended occasionally (“TCPA”), you agree to receive phone calls from Pestfree™ and any Third Party Service Provider(s).

This includes calls using artificial voices or pre-recorded messages, and/or calls (including SMS text messages) sent through automated technology, to the phone number(s) you have provided. It’s important to note that providing this consent is not a condition for accessing the Pestfree™ Offerings. Your consent simply permits Pestfree™ and the Third Party Service Provider(s) to contact you in these ways.

 

Please note, under the terms of this Privacy Policy, you are required to promptly inform us if there is any change to your previously provided telephone number. This includes, but is not limited to, situations where your telephone number is reassigned to a different person or entity, if you relinquish your telephone number so it is no longer associated with you, if you switch your telephone number from mobile to a landline or vice versa, or if for any other reason you cease using that telephone number (all referred to here as “Phone Number Change”). In the event of a Phone Number Change, you are obligated to quickly inform Pestfree™ about this change by sending an email to: privacy@rbbrands.net.

 

Use of Personal Information and Disclosure Practices

Personal Information Protection

We engage other companies and individuals for specific functions on our behalf, such as sending mail (both direct and electronic), eliminating redundant data from user lists, analyzing data, and conducting marketing analysis.

These agents, who perform these specific tasks for us, will have access to our users’ personal information as necessary to carry out their duties. However, we restrict them from using your personal information for purposes other than those assigned by us.

 

Data Utilization and Management

Your personal information will also be used for customer service purposes, to respond to your requests, to tailor your experience on the Site, and to contact you when needed regarding transactions you engage in on the Site. Additionally, we use your personal information for our internal business needs, which includes analyzing and managing our business activities. We may also merge the information collected about you with data from other sources.

 

Disclosure Policies

We reserve the right to disclose current or past user information in certain circumstances. These include situations where we believe the user has or is using the Pestfree™ Offerings to commit illegal acts or is in violation of our Terms and Conditions, this Privacy Policy, or any other operational rules, policies, pricing schedules, or additional terms and conditions or documents periodically published by us.

We may disclose information if it is subpoenaed, but we will, where allowed by law, notify you by email and provide an opportunity to contest the subpoena before releasing any personal information under subpoena. Furthermore, in the event of a sale, merger, or acquisition involving Pestfree™, we will inform you via email and/or a prominent notice on the Site about any change in the ownership or uses of your personal information, along with any choices you may have regarding your personal information.

Moreover, you expressly consent to the disclosure of any record or communication to any third party when Pestfree™, in its sole discretion, deems such disclosure appropriate. This includes, but is not limited to, sharing your email address with other third parties for suppression purposes in compliance with the CAN-SPAM Act of 2003, as amended periodically.

 

Collection and Usage of Non-Personal Information

Please see our Additional State Privacy Disclosures below for additional details regarding how we collect and share your non-personal information.

 

Collection of IP Addresses and Browser Types

During your visits to various pages of the Site, we may gather certain types of non-personal information about you. This information, not limited to, includes the browser type you use (such as Internet Explorer, Chrome, Safari), your IP address, your operating system (like Windows or Mac OS), and the domain name of your internet service provider (for example, Verizon, AT&T).

We utilize this non-personal information to enhance the design and content of the Pestfree™ Offerings and to customize your online experience. Furthermore, we may use this data collectively to analyze the usage of the Pestfree™ Offerings and to suggest products and services to you.

 

Use of Cookies

When you visit the Site, we may send one or more cookies and/or gif files (collectively referred to as “Cookies”) to assign an anonymous, unique identifier to your computer or other devices. Cookies, which are data stored on your hard drive containing non-personal information about you, are beneficial in enhancing your experience on the Site.

For more information about Cookies, you can visit www.cookiecentral.com. We employ Cookies to improve the Site’s quality, including for storing user preferences and tracking user trends, such as which pages are visited and the duration of stay on the Site.

Most internet browsers are set by default to accept Cookies. However, you can modify your browser settings to refuse all Cookies or to alert you when a Cookie is being sent.

Instructions for disabling and rejecting certain Cookies can be found in your internet browser’s help section. Even if you choose to reject a Cookie, you can still access the Pestfree™ Offerings. We retain the right to keep Cookie data for an indefinite period.

 

Behavioral Tracking and Do Not Track Policy

Pestfree™ and any third parties generally do not track the activities of Site Users in relation to the Site, except as detailed below. We utilize services like Google Analytics and Microsoft Clarity on the Site, along with a conversion rate optimization tool known as Visual Website Optimizer. These platforms do not gather personal information from Site Users; instead, they collect aggregated data and user activities.

 

Cross-Device Tracking Practices

Pestfree™ does not engage in tracking the usage of the Pestfree™ Offerings by Site Users across multiple devices. This includes both personal computers and mobile devices.

 

Links to Other Websites

The Site may feature links to websites owned and operated by third parties, including but not limited to Third Party Service Providers. Pestfree™ does not control, and therefore is not responsible for, the privacy practices or content of these third-party websites. In certain situations, you may have the opportunity to make purchases through these third-party websites.

In such cases, you might need to provide personal details, such as your credit card number, to register or complete transactions on these websites. These third-party sites have their own distinct privacy and data collection practices, and Pestfree™ bears no responsibility or liability for these independent policies.

 

Protection of Your Personal Information

Security Measures and Data Encryption

We are committed to protecting the personal information of our users. Whenever users provide us with their personal information, it is secured both online and offline, as applicable.

Ensuring the privacy of your personal information is a priority for us. For instance, when our registration process requires users to provide Sensitive Information (like credit card details), and when such Sensitive Information is transmitted, it is encrypted using Transport Layer Security (“TLS”) encryption technology.

We strictly limit access to your personal information, implementing reasonable measures to prevent public access. Our servers, where personal information is stored, are maintained in a secure physical environment.

Additionally, we have safeguards in place to protect against the loss, misuse, and alteration of personal information within our control. However, it’s important to understand that no storage system, technology, software, security protocols, or data transmission over the Internet is entirely infallible or 100% secure.

 

Risks and Limitations

There are risks such as computer hackers who might breach our security measures and access certain parts of your personal information, and technological issues like bugs, errors, and glitches could lead to unintentional disclosures of your personal information.

It should be noted, however, that any efforts to breach our network security, servers, databases, or other hardware or software could be deemed criminal acts under the law. For these reasons, we cannot guarantee absolute security of your personal information. Any data transmission at or through our Site is done at your own risk.

 

Internal Access Controls and Breach Notification

In our offices, access to users’ personal information is strictly controlled. Only employees or third-party agents who need to access personal information for specific job functions are granted such access. Our employees are trained and committed to maintaining the security and privacy of all user personal information.

Any employee who violates our privacy policies faces disciplinary action. In accordance with federal and state laws, should there be any breach in our information security affecting your personal information, we will inform you and relevant regulatory agencies.

You will receive an email notification in case of such a breach. Please note that notification might be delayed to accommodate law enforcement activities, assess the extent of network damage, and implement corrective actions.

 

Children’s Privacy Policy

Visitors below the age of eighteen (18) are prohibited from using the Site or providing their personal information. Pestfree™ does not intentionally collect or seek information from individuals under the age of eighteen. We encourage parents and guardians to be actively involved in their children’s online activities and to oversee their interactive engagements.

 

Opt-Out/Unsubscribe Procedures

For specifics on how residents of certain states can opt out of the sale of their personal information, please refer to our Additional State Privacy Disclosures.

If you wish to unsubscribe from e-mail advertisements, SMS text marketing (where legally permissible), telemarketing, and direct mail marketing from us, you can follow the opt-out instructions provided at the end of the relevant marketing communication or contact us at privacy@rbbrands.net.

Despite this, we reserve the right to contact you regarding matters related to your use of the Pestfree™ Offerings and to address any inquiries or requests you make. To stop receiving messages related to Pestfree™ Offerings and responses to your inquiries from Pestfree™, you must discontinue using the Pestfree™ Offerings and stop submitting inquiries to Pestfree™, as applicable.

 

Managing and Updating Your Information

For details on how residents of certain states can opt out of the sale of their personal information, please refer to our Additional State Privacy Disclosures.

Upon your request, we will provide you with the personal information we hold about you.

Also, upon your request, we are prepared to delete or alter the personal information you have supplied to us or that we have gathered. You can make such requests by filling out the form available here or by emailing privacy@rbbrands.net.

However, we require individuals to verify their identity and specify the information they wish to access, amend, or remove. We reserve the right to refuse requests that are excessively repetitive, systematic, technically challenging, risk the privacy of others, or are virtually impossible (such as those involving data stored on backup tapes).

Please note, removing your personal information will result in loss of access to some or all of the Pestfree™ Offerings. If you intend to continue using the Pestfree™ Offerings, you must not delete the personal information we hold about you. Additionally, be aware that after deletion, your personal information may persist temporarily on our active servers and might remain in our backup systems for some time.

 

International Transfer of Personal Information

If you visit the Site from a country different from where our servers reside, this action may involve the transfer of your personal data across international boundaries. By using the Site and engaging in electronic communication with us, you are giving your consent to these international data transfers.

Even if the privacy laws of your country are not the same as those in the country of our servers, rest assured that we will treat your information with the same degree of protection as detailed in this Privacy Policy.

 

Changes to this Privacy Policy

Pestfree™ retains the right to modify or update this Privacy Policy at any time. Changes will be announced by posting a notice on the Site. If there is a change in how we handle personally identifiable information, Pestfree™ will inform users by either

(a) sending the updated policy via email, or

(b) through other reasonable methods in line with applicable state and federal laws.

You will have the option to agree or disagree with our use of your information in this new manner, and we will only use your information differently if you opt-in to such use.

 

Contacting Us

For any inquiries regarding this Privacy Policy or the privacy practices of Pestfree™, please feel free to contact us by email at privacy@rbbrands.net.

 

Submitting a Complaint to the Federal Trade Commission

To lodge a complaint regarding our handling of your privacy, you can do so by clicking here.

 

Additional State Privacy Disclosures

The Additional State Privacy Disclosures serve to clarify the information provided earlier by giving more specific details on how we handle personal data for individuals residing in California, Colorado, Connecticut, Utah, and Virginia. Unless otherwise specified, all terms that are defined in our Privacy Notice have the same meanings when used in these Disclosures.

 

Disclosure of Additional Personal Data

Sensitive Personal Information

The types of personal data we collect that might be considered ‘sensitive’ under specific privacy laws include:

  • Credit/debit card details: card number, expiration date, and security code (CVV); financial account numbers and routing numbers.
  • Exact geolocation data.

This sensitive information is utilized as described in the Collection of Personal Information’ and ‘Handling and Disclosure of Personal Information’ sections of our Privacy Notice. We use it to adhere to legal and regulatory obligations, to protect the life or physical safety of you or others, or for other lawful internal business uses as allowed by applicable laws.

We do not sell your sensitive information. Additionally, we do not process or share sensitive information for targeted advertising purposes. The use or disclosure of sensitive personal information is strictly limited to purposes explicitly authorized by the California Privacy Rights Act.

 

De-identified Information

Occasionally, we may process personal data to create de-identified data that cannot reasonably be used to deduce information about, or be linked to, a specific individual or household. In instances where we handle de-identified data, we commit to maintaining and using this data in its de-identified state. We will not attempt to re-identify this data unless it is required or allowed by law.

 

Your Privacy Choices

Residents of different states may have specific rights, including the right to not be subject to retaliatory or discriminatory treatment when exercising their privacy rights.

 

Right to Know

You have the right to verify whether we are processing your personal data. Under certain state laws, you can request detailed information about the personal data we have gathered about you, such as:

  • The types of personal data we have collected;
  • The sources from which the personal data was collected;
  • The purposes for collecting the personal data;
  • The types of personal data that we have disclosed to third parties, if any, and the categories of those third-party recipients;
  • The types of personal data shared for cross-context behavioral advertising, if any, and the categories of recipients of such data; and
  • The types of personal data sold, if any, and the categories of third parties to whom the data was sold.

 

Right to Access & Portability

You are entitled to access the personal data we have collected about you. Where mandated by law, you also have the right to obtain a copy of this data in a portable and, to the extent technically feasible, readily usable format that allows you to transfer the data to another entity without hindrance.

 

Right to Correction

You have the right to correct any inaccuracies in your personal data, considering the nature of the data and the purposes for which we are processing it.

 

Right to Deletion

You have the right to request the deletion of your personal data that we hold.

 

Right to Opt-Out of Sales or Sharing of Personal Data

You have the right to instruct us not to ‘sell’ your personal data to third parties for monetary or other valuable consideration, or ‘share’ your personal data with third parties for cross-context behavioral advertising and targeted advertising purposes.

 

“Shine the Light” Law

California residents engaged in an established business relationship with us have rights under California’s “Shine the Light” law. They can request information on how their personal data is disclosed to third parties for direct marketing purposes, or they can opt out of such disclosures (Civ. Code §1798.83).

Residents in certain states may also have the right to not face retaliatory or discriminatory treatment for exercising any of the aforementioned rights.

 

Submitting Privacy Rights Requests

To make a request regarding your privacy rights, you can email us at privacy@rbbrands.net.

Before we can process your request, we may need to confirm your identity. In some instances, we might not be able to fulfill your request, especially if we cannot verify your identity or if we can’t find your information in our system. Any personal data provided for a Rights Request will be used solely to process and comply with your request.

 

Opting Out of Personal Data Sales or Sharing for Targeted Advertising

If you haven’t exercised your Right to Opt-Out, we might disclose your personal data to third parties, who could use it in line with their own privacy policies. According to some state laws, such disclosures for online advertising purposes may be considered a “sale of personal data” or “sharing for targeted advertising.”

We permit specific companies to use tracking technologies like cookies and pixels on our sites, enabling them to gather information about your activities on the Site linked to your browser or device. These companies might use this data to deliver more relevant ads on our sites or elsewhere. You have the control to disable these technologies on your devices by adjusting your browser settings. However, disabling cookies may affect the functionality of our services.

To exercise your Right to Opt-Out, you don’t need an account with us. Nonetheless, we might request additional personal data to accurately identify you and track your opt-out request. This data will only be used to process and comply with your opt-out request. Without this information, we can only process your request to the extent that we can identify you in our data systems.

To Opt Out of Personal Information Sales or Sharing, send an email to privacy@rbbrands.net with sufficient details to identify you and your request.

 

Procedure for Submitting Requests via Authorized Agents

You may have the legal right to appoint an authorized agent to submit requests on your behalf using the methods outlined above. To confirm the authority of your authorized agent, we typically require either: (i) a valid power of attorney, or (ii) a signed letter that includes your name and contact details, the authorized agent’s name and contact details, along with a declaration of authorization for the request.

Depending on the provided proof and your state of residence, we may still need to contact you directly to confirm that the authorized agent is permitted to act on your behalf and to verify your identity related to the request.

 

Appealing Decisions on Privacy Rights

Depending on where you live, you might have the option to appeal a decision we have made regarding your privacy rights request. You can submit all appeal requests through an email to privacy@rbbrands.net.

 

Privacy Concerns Involving Minors

We do not intentionally gather personal data from consumers known to be under 16 years of age. If you intend to submit a privacy request on behalf of your minor child in line with applicable laws, you must provide enough information for us to reasonably verify that your child is the individual whose information we have collected and that you have the authority to make the request (as the child’s legal guardian or authorized representative). Any privacy requests concerning a minor should be directed via email to privacy@rbbrands.net.

 

California-Specific Privacy Disclosures

These disclosures are specifically for residents of the State of California.

 

Categories of Personal Data as Defined by California Law

In compliance with California law, we are required to disclose the types of personal data we collect, categorized as per California’s legal definitions. The following categories, as outlined in the “Personally Identifiable Information We Collect” section of our Privacy Notice, are identified according to the enumerated California personal data categories:

  1. Identifiers, such as Account Registration and Profile Information, feedback, inquiries, communications, credit and identity verification data, full name, and IP address.
  2. Customer Records, including Account Registration and Profile Information, Security/Authentication Information, and Payment Information.
  3. Protected Classification Characteristics, like age, date of birth, gender, and sex.
  4. Commercial Information, which covers Account Registration and Profile Information related to your purchases and purchase history.
  5. Internet/Network Information, detailing how you access and use the services, Log Data, and Analytics Data.
  6. Geolocation Data, covering general or more precise locations, with consent or as allowed by law.
  7. Sensory Information, where law permits, including phone call recordings between us and individuals, and image and video recordings at our offices or events.
  8. Profession/Employment Information, such as details about the business or organization you represent, your role and title, and information about your job history or performance evaluations.
  9. Sensitive Information, including credit/debit card numbers with expiration dates and security codes (CVV), financial account numbers and routing numbers, usernames and passwords, and precise geolocation.
  10. Other Personal Data, like email communications, surveys, data you allow us to access through interactions on the Site, and information you provide in relation to questions, requests, inquiries, surveys, contests, or promotions.

 

Exclusions from Personal Information:

  • Publicly available information from government records.
  • De-identified or aggregated information of CA users.
  • Data not covered by the CCPA, such as:
    • Health or medical information protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.
    • Personal information under specific privacy laws like the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

 

Collection Sources of Personal Information

The categories of personal information listed above are gathered from the following sources, with specific types of information indicated in brackets:

  • Directly from our California Users: This includes information submitted via online forms for our products and/or services, or those offered by our third-party service providers.
  • Indirectly from our California Users: This involves data collected in the process of providing products and/or services. (Category A, B, D, F, G, I)
  • Directly and Indirectly from Site Activities: Includes browser type (e.g., Safari, Chrome, Internet Explorer), IP address, operating system (e.g., Windows, iOS), and your Internet Service Provider’s domain name. We also collect site usage details and analytics, automatically gathered by us and our third-party partners. (Category E, F)
  • From Third-Party Interactions: For instance, third-party entities assisting in direct and electronic mail, data analysis, and marketing analysis. (Category A, B, D, F, I)
  • From Third-Party Data Brokers or Aggregators. (Category A, B, C, D, I)

 

Retention of Personal Data

We aim to keep your personal data only as long as necessary for the purposes it was collected. However, we may retain it for longer periods as required by legal, tax, or accounting needs.

The retention period considers the volume, nature, and sensitivity of the data, the risk of harm from unauthorized use or disclosure, our legal and regulatory obligations, and whether our objectives can be achieved through other means.

Personal data is retained as long as you use our services and for a period afterward to comply with legal obligations, resolve disputes, and fulfill your choices like receiving marketing communications.

After it’s no longer necessary, we either delete or de-identify the data, or, if not immediately possible (e.g., data in backup archives), we securely store and isolate it until deletion or de-identification is feasible.

 

Usage of Personal Information

The personal information we collect is used or disclosed for several business purposes, specified in brackets:

  • To fulfill the reasons for which the information was provided, like responding to your requests for products and/or services. (Category A, B, D, I)
  • To enable third-party service providers on the Site to contact you about their products and/or services. (Category A, B, D, F, G, I)
  • To provide information, products, or services you request from us. (Category A, B, D, G, I)
  • To send you emails, direct mail, and telemarketing messages about Company and third-party products and/or services of potential interest. (Category A, B, D, F, I)
  • To deliver relevant Site content and ads, and to measure their effectiveness. (Category A, B, D, F, I)
  • To fulfill our obligations and enforce rights from contracts with you, including the Site’s Terms and Conditions. (Category A, B, D, E, F, G, I)
  • To improve the Site and tailor its presentation to you. (Category A, B, D, F, I)
  • For customer service and responding to your inquiries. (Category A, B, D)
  • For testing, research, analysis, and product development. (Category A, B, D, F, I)
  • To protect our rights, property, safety, our clients, and others. (Category A, B, D, F, G, I)
  • To comply with law enforcement and legal requirements. (Category A, B, D, F, G, I)
  • As described when collecting your information or as outlined in the CCPA. (Category A, B, D, F, I)
  • In business transfers like mergers, divestitures, or asset sales. (Category A, B, D, F, G, I)

We will not use personal information for significantly different, unrelated, or incompatible purposes without notifying you.

 

Distribution of Personal Information

In accordance with your right to opt-out, we may share, rent, or sell your personal information (Category A, F, and I) in the following ways: (a) to third-party service providers featuring their products and services in the Pestfree™ Offerings, and (b) for other business objectives outlined previously.

Whenever we share personal information with third-party service providers or other entities, we establish a contractual agreement that specifies the use of the personal information. This contract mandates the confidentiality of the information and restricts its use solely to the services outlined in the agreement.

We do not gather information from California Users under eighteen (18) years of age and do not share or sell the personal information of such users. Specifically, in the last twelve (12) months, we have not shared or sold personal information of California Users we know to be under sixteen (16) years of age.

In the past year (12 months), we have disclosed the following categories of personal information for business purposes:

  • Category A: Identifiers.
  • Category E: Internet or other similar network activity.
  • Category H: Professional or employment-related information.

We disclose your personal information for business reasons to these categories of third parties (specified categories of personal information in brackets):

  • Our affiliates (Category A, E, H).
  • Service providers (Category A, E, H).
  • Third-party service providers offering products and services on the Site (Category A, E, H).
  • Third parties to whom you have granted us permission to disclose your personal information in relation to the products and/or services we offer you (Category A, E, H).

In the past twelve (12) months, we have sold the following category of personal information to third parties:

  • Category A. Identifiers.

 

Your Privacy Rights and Choices Under CCPA

As a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. This section outlines your rights under CCPA and provides guidance on how to exercise them.

 

Opt-Out Right for Personal Information Sales

You are entitled to opt-out of the sale of your personal information to third parties. To exercise this right and submit a verifiable request as a California User, you can:

  • Use the provided online form by clicking here and emailing it to privacy@rbbrands.net, or
  • Send a request via U.S. mail to: RB Brands LLC, 301 S McDowell St, Suite 125-1570, Charlotte, NC 28204.

We aim to respond to all opt-out requests promptly, and guarantee a response within fifteen (15) days of receiving your request.

 

Right to Access Specific Information and Data Portability

You have the right to request disclosure of certain information regarding our collection and usage of your personal information in the last twelve (12) months. Upon receiving and verifying your request as a California User, we will provide you with:

  • The types of personal information we have collected about you.
  • The sources from which the personal information was collected.
  • Our business or commercial reasons for collecting or selling that personal information.
  • The categories of third parties with whom we have shared your personal information.
  • The specific personal information we have collected about you (also known as a data portability request).

Should there have been any sale or disclosure of your personal information for business purposes, we will provide two distinct lists detailing:

  • Sales, specifying the categories of personal information purchased by each category of recipient; and
  • Disclosures for business purposes, specifying the categories of personal information obtained by each category of recipient.

 

Right to Request Deletion of Personal Information

As a user, you are entitled to request the removal of any personal information that we have collected and retained from you, though this is subject to certain exceptions.

Upon receiving and validating your verifiable request as a California User, we are committed to deleting your personal information from our records, as well as directing our service providers to do the same, unless an exemption is applicable.

However, there are circumstances under which we might deny your request for deletion if keeping the information is essential for us or our service providers in order to:

  1. Fulfill a transaction for which the personal information was collected, deliver a product or service you requested, carry out actions that are reasonably expected as part of our ongoing business relationship, or fulfill our commitments under any contract with you.
  2. Detect and address security incidents, guard against harmful, deceitful, fraudulent, or illegal activities, or prosecute those accountable for such actions.
  3. Identify and rectify malfunctions in products that affect their intended functionality.
  4. Uphold the right to free speech, guarantee the free speech rights of other California Users, or exercise any other right provided by law.
  5. Adhere to the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.).
  6. Conduct public or peer-reviewed scientific, historical, or statistical research in the public interest, in line with all other relevant ethics and privacy laws, especially when erasing the information would likely make the research unfeasible or significantly hinder it, provided you have previously given informed consent.
  7. Facilitate purely internal uses that align reasonably with the expectations of California Users based on their relationship with us.
  8. Fulfill a legal obligation.
  9. Undertake other internal and lawful uses of the information that are consistent with the context in which you provided it.

 

Implementing Access, Data Portability, and Deletion Requests

To execute your rights to access, data portability, and deletion as outlined above, you can submit a verifiable request as a California User to us in one of two ways:

  • Emailing privacy@rbbrands.net, or
  • By sending a request via U.S. mail to: RB Brands LLC, 301 S McDowell St, Suite 125-1570, Charlotte, NC 28204.

Such requests can only be made by you or a person who is registered with the California Secretary of State and authorized to act on your behalf regarding your personal information.

You are limited to making a verifiable request for access or data portability no more than twice in a 12-month period. The request should:

  • Provide enough information for us to reasonably verify whether you are the person whose personal information we have collected or someone authorized to make the request on behalf of a California User.
  • Clearly describe your request so that we can understand, assess, and respond appropriately.

We are unable to fulfill your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.

Creating an account with us is not necessary to make a verifiable CA User request. Personal information provided in a verifiable request will solely be used to confirm the identity or authority of the person making the request.

 

Response Timing and Method

Our goal is to respond to all verifiable CA User requests within forty-five (45) days of receiving them. If we need more time (up to an additional forty-five (45) days), we will inform you in writing of the reason and extension period.

Our response will be sent to you either by mail or electronically, based on your preference. The information provided will only cover the 12-month period preceding the receipt of your verifiable request.

Our response will also include explanations for any non-compliance with a request, if applicable. For data portability requests, we will use a format that allows you to easily transmit the information from one entity to another without hindrance.

We do not charge a fee for processing or responding to your verifiable CA User request unless it is excessive, repetitive, or clearly unfounded. If we decide that a fee is applicable, we will explain why and provide a cost estimate before completing your request.

 

Non-Discrimination Policy

In exercising your CCPA rights, we will not discriminate against you. In accordance with CCPA, we will not:

  • Deny you goods or services;
  • Charge different prices or rates for goods or services, including offering discounts, other benefits, or imposing penalties;
  • Provide a different level or quality of goods or services; or
  • Suggest that you might receive a different price or rate for goods or services or a different level or quality of goods or services.

 

“Shine the Light” Law Disclosures

Under the California “Shine the Light” law, California residents have the right in certain situations to request information from us about how we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. To opt out of this type of sharing, please email us at privacy@rbbrands.net.

 

Nevada-Specific Disclosures

Nevada law grants residents the option to opt out of the sale of certain “covered information” collected by operators of websites or online services, even if their personal information is not currently being sold.

If you are a Nevada resident and wish to opt out from the disclosure of your personal information to third-party data brokers, please use the contact form available here and send it to privacy@rbbrands.net.

While we may share your data as outlined in our privacy policy, such as to improve your experiences and our services, these activities will not be affected by a Nevada do not sell request. Additionally, you may have other options regarding our data practices as detailed in this privacy policy.

 

Virginia-Specific Disclosures

Virginia residents have specific rights regarding their personal information. To exercise these rights, Virginia residents can use the following methods:

  • Access Requests: Email privacy@rbbrands.net, or mail your request to RB Brands LLC, 301 S McDowell St, Suite 125-1570, Charlotte, NC 28204.
  • Correction Requests: Send an email to privacy@rbbrands.net or mail to RB Brands LLC, 301 S McDowell St, Suite 125-1570, Charlotte, NC 28204.
  • Deletion Requests: Email privacy@rbbrands.net, or send it by mail to RB Brands LLC, 301 S McDowell St, Suite 125-1570, Charlotte, NC 28204.
  • Do Not Sell My Personal Information Requests: Email privacy@rbbrands.net.

If you need to appeal a decision we’ve made in response to your request, please email us at privacy@rbbrands.net.

 

Last Updated 4/18/2024